A progress window will appear at the top.(Optional) If you selected Domains in Step 6, select the checkbox to exclude subdomains and addon domains from your backup.Or, select the check mark icon to select all. Select the checkboxes for items you want to download.In the Types section, select the corresponding backup type to download a backup of your selected domains (and all their files), files, databases, mailboxes, or mail forwarders.It can take a few minutes for the corresponding backup to be mounted to the cPanel server. At the top of your screen, select Backups.Then, next to the Linux Hosting account you want to restore, select Manage. Rather than a sleazy sales push to get customers to pay for a backup, charge upfront or offer the service for free.Download a site backup using Daily Backupsĭownload your domains, files, databases, mailboxes, or mail forwarders as a zip file with Daily Backups. I specifically stated the feature wasn’t enabled. What type of customer service is this? “It should have been enabled.” How hard is it for your service team to ensure something is done rather than say someone might have done it? If your accounts are larger a full cPanel backup can be generated for $5 per account.” “As was mentioned, this feature should have been enabled for the accounts with a size less than 10 Gb. I email support again as I still do not have the feature enabled and this was what I was told. I was told the feature should be enabled so I check my clients cPanel and no backup option available. I was first sent to this documentation where my cPanel does not have the backup option only to be told I need to request the feature.Īn email was sent to support to please enable the feature. Support for backup and most important issues at GreenGeeks is complete trash. The backup will be downloaded to your computer as a. To select only specific tables, or to export the database structure, etc., select “Custom” and click the “Go” button to access the advanced options screen. In the “Databases” section, click the “phpMyAdmin” link or icon.Ĭlick the name of the database you want to download.įor most common applications, such as preparing a backup that will also be imported using phpMyAdmin, the default settings are sufficient, click the “Go” button to start the backup. Log in to GreenGeeks and go to cPanel by clicking the “cPanel Login” button in the “Quick Server Login” section. If your email is also hosted with GreenGeeks, you can back it up by downloading the /mail directory. Copy the entire /public_html directory from your web hosting account to your local PC. We recommend using an FTP program such as FileZilla to back up your files. If you’re running a simple website, you’ll just back up the website files. If you’re running a content management system, such as Drupal, WordPress, or any web site that runs a database, you’ll have to back up the database as well as the website files. There is a $5 fee (per cPanel) for backups performed by GreenGeeks. Alternately, you can request that GreenGeeks generate a full cPanel backup. For accounts larger than 10 GB, follow the backup instructions below. Once you’ve generated a backup, please download it to your local computer as soon as possible.ĬPanel backups are disabled for accounts greater than 10 GB in size. If you need a backup your entire cPanel account, click the “Download a Full Account Backup” button.ĬPanel backups saved to your home directory will be automatically deleted after 48 hours. If your website uses a MySQL database, download a copy of the database by clicking the database name in the “Download a MySQL Database Backup” list. Log in to GreenGeeks and go to cPanel by clicking the “cPanel” button in the “Quick Server Login” section.Ĭlick the “Backup” link in the cPanel “Files” section.Ĭlick the “Home Directory” button to download a backup of your website home directory. Please see the section on making your own backups. If your account is over 10 GB in size this option will not be available. For larger accounts, you can make a backup yourself. If your account is under 10 GB in size, you can use the cPanel backup tool. There are two options for backing up your GreenGeeks website.
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